I did not receive an order marked as "delivered"Updated 5 months ago

In this case, please report the problem to us as soon as possible. Sometimes, for organizational reasons, couriers mark a package as delivered and then deliver it the following day. If the package turns out to be lost or stolen, we will initiate an investigation with the courier. We will need your cooperation: you will need to provide us with information and documents to prove that you did not receive the package (our customer service will explain the procedure to you). If the search for the package at the courier's depot is unsuccessful, the package will be considered stolen and a report will be filed with the police. It may take up to 14 days from the date of your report of the undelivered package for the issuance of a refund or the dispatch of new materials.